Outsourcing agreements promise significant value for both buyers and providers. In theory, such arrangements help buyers reduce operational expenses and achieve critical business transformation, and in return, allow providers to grow rapidly with predictable sources of revenue.
But many outsourcing arrangements fail to achieve their anticipated results. Governance and relationship management issues are frequently deferred by both buyers and providers, first, as they work out the details of their contract during selection and negotiation and then again, later, as they get caught up in the rush to “go live” and in the demands of transition.
At Vantage, we help both buyers and providers enter into, manage, and (when necessary) remediate working relationships. Vantage works with clients on specific transactions as well as on enhancing their institutional capabilities, to make effective negotiation and relationship management a repeatable process.