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Managing Outsourcing Relationships to Maximize Value: Evolving Relationship Management Practices
Danny Ertel, Sara Enlow and Ben Siddall
Vantage Partners presents a look at the problems (business and financial value lost) associated with poor relationship management, the benefits (potential value gained) of good relationship management, and some practices companies are employing to more effectively manage their relationships.
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Value Delivered by Strategic Supplier Relationship Management in Major Organisations
Jonathan Hughes, Jessica Wadd, and Mark Webb
Recent research shows SRM is an essential means for reducing costs, and the downturn is an opportunity to cement or accelerate preferred relationships with key suppliers.
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Managing Offshoring Relationships: Governance in Global Deals
Danny Ertel, Sara Enlow, and Joseph Bubman
Recent Vantage Partners research finds that cultural differences most often lie at the heart of challenges in customer-provider relationships.
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Customer Supplier Negotiation Study
Jonathan Hughes, Elizabeth Rayer, and Mark Gordon
Recent research explores why customers and suppliers are so often disappointed by the results of strategic sourcing, and how they can optimize the value of their contracts.
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Alliances in the Healthcare Industry: Report of Study Findings
Jonathan Hughes, Laura Visioni and Alicia Faneuil
Addresses current use, challenges and best practices specific to alliances in the healthcare industry.
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