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Legal Process Outsourcing: A Workbook for In-House Counsel
Danny Ertel
This workbook is designed to guide in-house counsel as they consider whether and how to improve the operation of their law departments through legal process outsourcing (“LPO”).
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Playbook for Improving Troubled Outsourcing Relationships
Sara Enlow and Joseph Bubman
Managing complex outsourcing relationships has never been easy. Common challenges can be addressed using this step-by-step advice.
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Managing Outsourcing Relationships to Maximize Value: Evolving Relationship Management Practices
Danny Ertel, Sara Enlow and Ben Siddall
Vantage Partners presents a look at the problems (business and financial value lost) associated with poor relationship management, the benefits (potential value gained) of good relationship management, and some practices companies are employing to more effectively manage their relationships.
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Value Delivered by Strategic Supplier Relationship Management in Major Organisations
Jonathan Hughes, Jessica Wadd, and Mark Webb
Recent research shows SRM is an essential means for reducing costs, and the downturn is an opportunity to cement or accelerate preferred relationships with key suppliers.
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Managing Offshoring Relationships: Governance in Global Deals
Danny Ertel, Sara Enlow, and Joseph Bubman
Recent Vantage Partners research finds that cultural differences most often lie at the heart of challenges in customer-provider relationships.
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