Managing Outsourcing Relationships
Danny Ertel, Sara Enlow and Katherine Barr
January 2006
This study comprises the results and analysis of three of our recent surveys, as well as case studies of our clients, input from leading attorneys who advise the parties to outsourcing deals, and interviews with some of the most experienced outsourcing executives around the world.
The study offers a look at the problems associated with poor relationship management, the value potential of good relationship management, and some practices companies are employing to more effectively manage their relationships.
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