Relationship Management for Outsourcing Service Providers
Danny Ertel and Sara Enlow
As companies consider their choice of outsourcing service providers, they tend to examine a number of factors, from cost, to delivery capability, to cultural fit. Of course, there are important contractual terms to consider as well — like IP protection, compliance, and indemnification — all of which can be deal-breakers. But customers don’t choose providers based on their IP protection terms. They tend to focus on the answers to three key questions:
- What’s it going to cost?
- How well will the provider be able to deliver?
- What’s it going to be like to work with them?