Customer-Centricity

Customer-Centricity: Is your company keeping pace?

(Originally published on the Strategic Account Management Association’s Strategic Accounts blog; reposted here with permission)   Company focus on customer-centricity is increasing rapidly, and the earliest movers are outpacing their rivals. But Vantage Partners’ findings have shown some industries have been slower to evolve. Customer-centricity has become a hot topic over the past few years […]

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