Operations

Vantage works with operations organizations on a broad range of process improvement initiatives that address quality, efficiency, compliance, and time to market.

We combine traditional quality and reengineering methods with Six Sigma and systems thinking to help clients improve performance across product development, sourcing, manufacturing, sales, customer service, fulfillment, and delivery organizations. Our teams identify root causes and reinforcing causal cycles that need to be addressed to drive meaningful and sustainable improvements.

And because operational processes and systems ultimately depend on people for execution and oversight, we pay careful attention to human factors and dynamics, including the role of formal and informal incentives. Our goal is not simply to design or redefine better processes or systems, but to ensure that operational changes translate into measurable improvements in business performance.