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Chances are you’ve attended several user conferences during your career. What created the most ...

You’re presenting the recommendation you’ve been working on for months. You’ve got the data to back ...

Technical experts shine when communicating to others in their field because, in a way, they all ...

In my communication coaching practice, I have to admit I’ve struggled to find a reliable way to ...

by Douglas Stone, Bruce Patton and Sheila Heen

Imagine being asked to give a speech tomorrow to your entire company—or to present to thousands of ...

Is Anyone Listening? I’m going to call it: listening is the single most important communication ...

A well-crafted story gives power to your ideas and recommendations like nothing else can. It can ...

Difficult conversations are an inevitable part of work life (and personal life) — addressing poor ...

For any customer conversation to be productive, your customers must understand what you’re saying, ...

It can be difficult to make virtual presentations interesting and engaging.

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