Insights: White Papers, Research Studies, Books

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Every company today exists in a complex web of relationships, and the shape of that web is formed, ...

In November 2010, Jeff Weiss and Jonathan Hughes, along with Major Aram Donigian, published an ...

Organizations increasingly utilize alliances to develop relationships for mutual gain, address ...

Company focus on customer-centricity is increasing rapidly, and the earliest movers are outpacing ...

Is Anyone Listening? I’m going to call it: listening is the single most important communication ...

As traditional sources of funding dip, universities are scrambling for the cash to support ...

Over the past few years, customer-centricity has become a hot topic, and with good reason. ...

Change is simultaneously defined and executed at all levels of the enterprise - change management ...

When it comes to contract negotiation, most people are focused on the outcome: Did we get what we ...

The value proposition for cross-selling is simple: combine the power of multiple offerings to ...

Digital disruption and the changing nature of the workforce offer companies a unique ...

Companies large and small have been trying to predict what the future of work will look like—how ...

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