Insights: White Papers, Research Studies, Books

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Over the past few years, customer-centricity has become a hot topic, and with good reason. ...

Change is simultaneously defined and executed at all levels of the enterprise - change management ...

When it comes to contract negotiation, most people are focused on the outcome: Did we get what we ...

The value proposition for cross-selling is simple: combine the power of multiple offerings to ...

Digital disruption and the changing nature of the workforce offer companies a unique ...

Companies large and small have been trying to predict what the future of work will look like—how ...

In the past, most companies assumed that the way to create value and, indeed, to win in the ...

by John Larson and Troy Windt

A well-crafted story gives power to your ideas and recommendations like nothing else can. It can ...

Organizations only have one chance to set up an alliance correctly. Stakes are high: companies ...

Periodically we are asked about how to manage different difficult tactics that customers employ. ...

Difficult conversations are an inevitable part of work life (and personal life) — addressing poor ...

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