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Two facilitators are role playing. They’ve asked the executives in their class to observe, then ...

When an organization embarks on a change initiative, diverse viewpoints are key to success. That’s ...

Call it human-centered customer service — a model that leverages the evolving capabilities of ...

Automation can streamline routine customer or member service interactions, but high-stakes ...

In our new hybrid work era, the ability to communicate clearly and effectively is more critical ...

As the latest Vantage research confirms, alliances are more and more interwoven into corporate ...

Grappling with seemingly unreasonable people in the workplace is a costly global problem. As part ...

Finding it hard to hold attention and influence your colleagues and clients in meetings? Brain fog ...

Careful Alliance Planning Helps Mitigate Cultural, Legal, Operational, Financial, and Even ...

Originally published in 2022 on the Mandel Communications blog.

The 2022 ASAP Global Alliance Summit was a memorable one. After three years away, it was so nice to ...

Originally published in Pima Insights, Spring 2022 Issue Companies are working with competitors ...

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