Insights: White Papers, Research Studies, Books

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Originally published by Ivey Business Journal, November-December 2021 When an organization embarks ...

Originally published by California Management Review. Call it human-centered customer service — a ...

Automation can streamline routine customer or member service interactions, but high-stakes ...

Originally published in 2022 on Mandel Communications blog In our new hybrid work era, the ability ...

Originally published in Strategic Alliance Quarterly—Q3 2022

Originally published in Ivey Business Journal—May/June 2022

Originally published in 2022 on Mandel Communications blog Finding it hard to hold attention and ...

Careful Alliance Planning Helps Mitigate Cultural, Legal, Operational, Financial, and Even ...

Originally published in 2022 on the Mandel Communications blog.

The 2022 ASAP Global Alliance Summit was a memorable one. After three years away, it was so nice to ...

Originally published in Pima Insights, Spring 2022 Issue Companies are working with competitors ...

It’s likely most of the individuals in your supply management organization have no experience ...

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