Areas of Expertise

To make people more effective, knowledge is not enough. Our learning and training programs focus on transforming thinking and behavior and honing real-world skills, so people can achieve new levels of effectiveness and deliver breakthrough results.

Influence & Matrix Management

Content snapshot:

  • Understanding influence as a two-way street
  • Navigating complex situations when priorities conflict and responsibilities are unclear
  • Getting things done in the absence of formal authority
  • Influence up, down, and laterally
  • Efficiently aligning multiple stakeholders
  • Framing and communicating ideas persuasively
  • Constructively engaging, diagnosing, overcoming, and learning from resistance


Content snapshot:

  • Why and how to systematically prepare for negotiations
  • The power of positioning; Negotiating less reactively and more strategically
  • Diagnosing and responding to difficult tactics
  • Uncovering and employing multiple forms of constructive leverage
  • Being assertive without being adversarial and collaborative without being na├»ve

Navigating & Leading Change

Content snapshot:

  • Why transitions and change are often so challenging
  • The transition curve and typical stages of change
  • Individual resilience and the ability to navigate change; Building a compelling case for change
  • Transforming fear and resistance into constructive engagement
  • The human side of change
  • How to think our way into new ways of acting and act our way into new ways of thinking


Content snapshot:

  • A 21st century model of leadership; Leadership versus management
  • Cultivating a leadership mindset and demonstrating leadership behaviors, regardless of formal title
  • Leading the self, other, and the business
  • Why emotional intelligence matters
  • Situational leadership
  • The art and science of storytelling

Strategic & Critical Thinking

Content snapshot:

  • Seeing the big picture
  • Lateral and creative thinking
  • How to prevent cognitive biases from compromising effective analysis
  • Leveraging systems thinking and causal mapping for more effective problem-diagnosis and solution development

Relationship Management

Content snapshot:

  • Why strong relationships are essential to business success
  • Business versus personal relationships
  • How to build and maintain positive relationships and when necessary repair damaged ones
  • Building connections with diverse colleagues and counterparts
  • How to be a trusted advisor and a valued partner

Conflict Management

Content snapshot:

  • The Inevitability of conflict
  • How to transform differences, and the conflicts they produce, from a liability to a source of learning and innovation
  • Managing conflict over goals, strategies, perspectives, and ways of working how
  • Best practices for effective issue escalation
  • Navigating the emotional dimension of conflict
  • Collaborating in the face of disagreement while building stronger relationships at the same time


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