Areas of Expertise

To make people more effective, knowledge is not enough. Our learning and training programs focus on transforming thinking and behavior and honing real-world skills, so people can achieve new levels of effectiveness and deliver breakthrough results.


Key topics include:

  • Why and how to systematically prepare for negotiations
  • The power of positioning—negotiating less reactively and more strategically
  • Diagnosing and responding to difficult tactics
  • Uncovering and employing multiple forms of constructive leverage
  • Being assertive without being adversarial and collaborative without being naïve
  • Managing emotions in the negotiation process


Key topics include:

  • Navigating complex situations when priorities conflict and responsibilities are unclear
  • Getting things done in the absence of formal authority
  • Influencing up, down, and laterally
  • Efficiently aligning multiple stakeholders
  • Framing and communicating ideas persuasively
  • Constructively engaging, diagnosing, overcoming, and learning from resistance


Key topics include:

  • Cultivating the conditions that need to exist for teams and individuals to effectively collaborate
  • Creating solutions and making wise trade-offs to satisfy multiple competing goals and priorities
  • Extracting the learning and creativity latent in differences
  • Working together in the face of disagreement while building stronger relationships at the same time

Relationship Management

Key topics include:

  • Why strong relationships are essential to business success
  • Building and maintaining positive relationships and when necessary, repairing damaged ones
  • Working together to solve problems jointly
  • Building connections with diverse colleagues and counterparts
  • Becoming a trusted advisor and a valued partner

Difficult Conversations and Conflict Management

Key topics include:

  • Systematically evaluating both the costs and the benefits of engaging a difficult issue, versus avoiding it
  • Transforming differences, and the conflicts they produce, from a liability to a source of learning and innovation
  • Managing and effectively working with our “internal voice”
  • Navigating the emotional dimension of conflict
  • Effectively exploring and learning from different viewpoints
  • Diagnosing and resolving misunderstandings

Matrix Management

Key topics include:

  • Clarifying decision-making roles, rights, and responsibilities
  • Ensuring commitments are clear to all parties involved, from those responsible for meeting them to those depending upon their execution
  • Achieving multi-party alignment
  • Developing creative solutions that address conflicting goals and priorities of multiple constituencies
  • Best practices for conflict resolution and effective issue escalation

Navigating & Leading Change

Key topics include:

  • Why transitions and change are often so challenging
  • Cultivating individual resilience and the ability to navigate change
  • Building a compelling case for change
  • Transforming fear and resistance into constructive engagement
  • The human side of change
  • Thinking our way into new ways of acting—and acting our way into new ways of thinking


Key topics include:

  • Cultivating a leadership mindset and demonstrating leadership behaviors, regardless of formal title
  • Develop and using a flexible leadership style that meets the needs of those that you lead
  • Building emotional intelligence to maximize results
  • Establishing a culture of feedback
  • Creating and maintaining a high performing team
  • Empowering one’s team to take initiative and smart risks to innovate

Strategic & Critical Thinking

Key topics include:

  • Seeing the big picture
  • Thinking laterally and creatively
  • Preventing cognitive biases from compromising effective analysis
  • Leveraging systems thinking and causal mapping for more effective problem-diagnosis and solution development

How can we help you?

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